SERVPRO of Pender / West Onslow Counties Employee Photos

man in front of Servpro sign

Aaron Lake

Aaron Lake is the Estimator at SERVPRO of Pender/West Onslow Counties.  He has over 12 years of SERVPRO experience. He has the following Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician (WRT), Fire and Smoke Restoration Technician (FSRT), and Applied Microbial Remediation Technician (AMRT).  "My favorite thing about being part of the SERVPRO team is helping the homeowners understand the process by walking them through the inspection and explaining the scope of work."

man in front of Servpro sign

Tommy Sneed

Repair Manager - He has over 18 years experience in our industry and has been with us since 2013. Tommy is a Licensed Adjuster, the liaison with the many insurance companies we deal with for cleanup and repairs. He is IICRC water and ASD certified. Tommy is also certified in Lead-based paint activities and renovations--RRRP.

man in front of Servpro sign

Matthew MacNeil

Repair Manager - Matthew has over 15 years of experience in the construction industry and the least five with another restoration company in Massachusetts.  Matthews excels in keeping his customers happy throughout the cleanup and repairs schedule. He is IICRC water and ASD certified. 

female servpro employee

Kara Reinhardt

Crew Chief- Kara has been an integral member of our SERVPRO team for over 3 years.  Kara enjoys spending her free time on the beach or the boat.  Her number one priority is to provide excellent customer service. 

female servpro employee

Samantha Duerr

Crew Chief- Originally from Tampa, FL, Samantha has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Fire & Smoke Restoration, Trauma and Crime Scene, & Odor Control. When asked why she enjoys working for SERVPRO she said, "We often meet people during what could be some of the hardest and most stressful times of their lives. Being able to restore their homes and items is rewarding. Seeing the customer smile at the completion is an amazing feeling. I also love working with all of the staff members that feel more like family than coworkers."

female servpro employee

Sue Hunley

Office Manager - Sue has been with us since 2012 and keeps the office humming at a perfect pitch. Susan is strong and attentive to the needs of our customers and clients. She is well versed in two SERVPRO Corporate Proprietary software programs the Xactimate 27.5 and the Xactimate 28. Susan sets the tone for the communication between office staff, the sales force, and the production personnel. She can be reached at (910) 762-8180.

female servpro employee

Christina Pollard

Compliance Officer - Christina is IICRC Water certified and has been our liaison with insurance companies since 2013. She also is Xactimate Level 1 & 2 certified and an NC Notary. SERVPRO's special relationship with many of the agencies, through Christina's attention to detail, results in timely solutions to our customers' needs. Christina excels with customer satisfaction, a cornerstone of our corporate philosophy.  

female HR manager

Kellie Hall

HR Manager-  Kellie has many years of bookkeeping and administrative experience and enjoys keeping all the "behind the scenes" organized and balanced. Kellie has been with SERVPRO since 2017 and is a native to NC. In her spare time, she enjoys spending time with her kids and all of her critters, going to the beach, and helping others. 

man in front of Servpro sign

Michael Snyder

Sales and Marketing Manager - Michael has over fifteen years of sales and marketing experience and joined our SERVPRO franchise in the Fall of 2016. He focuses on and solidifying relationships with our existing customers and developing new contacts. He has been an Eastern NC resident for over 18 years.  Outside of work you can find him with his family or running local trails.

female servpro employee

Kacie Baker

Receptionist- Originally from Goldboro, NC Kacie has been with us since 2019.  When not answering the phones and trying her best to keep our customers at ease, Kacie enjoys spending time with her family making memories and taking fun road trips.