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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Jacksonville Water Restoration Saves Local Businesses

5/5/2022 (Permalink)

SERVPRO restoration equipment in water damaged room SERVPRO technicians can remediate water damage and its effects on various flooring surfaces with careful water removal and drying strategies.

SERVPRO Water Extraction Cleans Wet Floors

Water damage can impact businesses at any time, and unfortunately, many of these events can occur at the most inconvenient times possible. Fast-acting mitigation is necessary to ensure that Jacksonville businesses can reopen as quickly as possible for their employees, vendors, and customers. Flooring is particularly vulnerable and can create concerns like efflorescence, mold, or subflooring damage.

Jacksonville SERVPRO water restoration technicians use EPA-registered, OSHA-approved biocides to remove microbes associated with water damage from structural materials and assets. Techs can also implement hot water extraction, drying, and deodorization to restore water-affected flooring and drywall, among other materials. 

Water Cleanup for Commercial Carpet, Tile, and Concrete

SERVPRO technicians can remediate water damage and its effects on various flooring surfaces with careful water removal and drying strategies. These include:

  • Extracting water damage from carpeting with hot water extractors and specialized carpet wands. Carpet tiles may prove more vulnerable and can often prove less costly to replace than repair after absorbing high volumes of water
  • The ceramic tile itself is highly water-resistant, but moisture can create mold growth in grout and cause the material to swell and warp. This deformation of tile grout can cause tiles to delaminate or crack. SERVPRO can respond with proprietary tile and grout cleaners, as well as drying equipment, that can minimize potential damage to tile flooring
  • Concrete is typically very hardy, but water can aggravate cracks in flooring and encourage the growth of chalky mineral deposits called efflorescence. SERVPRO techs can address these concerns with extraction, drying, potential repairs, and powerful floor scrubbers

Business owners can call SERVPRO of Pender / West Onslow Counties at (910) 319-0600. We're Faster To Any Size Disaster and committed to providing emergency-response mitigation.

Flood Damage Cleanup from Jacksonville Basements

4/21/2022 (Permalink)

Heavy rain hitting roof of home. When flooding happens, fast remediation is necessary. SERVPRO is always available 24/7.

Pooling and Flood Damage in Jacksonville Basements Must Be Removed Promptly

Flooding is not uncommon for Pender and Onslow County homes and businesses. Harsh weather systems can generate ideal conditions to create disasters like flash flooding, which destructively surges at residences in the neighborhoods we serve and require fast restoration. An area of many houses at risk is the basement.

Identifying Penetration Points

Overcoming flood damage in Jacksonville homes, particularly the basements, begins with understanding how the condition occurred. Penetration points for flooding must be identified and resolved in the earliest stages of recovery to keep the situation from repeating during the restoration and cleaning processes.

Removing Water

Standing water needs to be removed as fast as possible from flooded areas of your house. Water migration can result in heavy pooling in this subterranean portion with lower levels like the basement. Because natural flooding often introduces particles and solids along with the standing floodwater, only specific extraction units can be effective. Trash pumps and truck-mount extractors are preferred removal options.

Muck-Out Cleaning

Matter carried in with floodwater is a considerable concern for homes at the basement level. Not only must the surface water be resolved promptly, but failures to remove the debris and bulk materials impacted can allow contaminants and microbes to cause health hazards, structural degradation, or biohazard conditions. Muck-out cleaning addresses:

  • Debris
  • Solids
  • Organic Matter
  • Contaminants

Thorough Drying

Drying is extensive, utilizing dozens of tools and devices from our recovery inventory. Air movers are among the most readily used, with several machines daisy-chained together to limit power demands while providing maximum evaporation production. Basements require several centrifugal units directed at concrete masonry units that have begun to absorb the floodwater.

Despite the damage that flooding can cause your home, our SERVPRO of Pender / West Onslow Counties team’s fast response is crucial in saving time and money for customers. Call when disasters strike at (910) 319-0600.

Popular Electric Submersible Pumps for Hampstead Water Damage

4/14/2022 (Permalink)

Standing water in kitchen Malfunctioning appliances are a significant source of water damage each year. SERVPRO is always on call to restore your home.

Submersible Pumps Are Ideal for Various Water Damage Needs of Hampstead Homes

It is essential to get water removal services started in damaged homes as soon as possible. From burst pipes to malfunctioning appliances in the house, standing water is a significant threat to floors and wall systems. Extraction services utilize multiple pieces of equipment in our inventory, including submersible pumps and vacuums. This prompt action helps in other needed efforts to come, such as:

  • Water removal
  • Cleaning
  • Bulk material discarding
  • Structure drying

How Does an Electric Submersible Pump Work?

Many extraction devices are used in water damage restoration of Hampstead homes, but few are as readily used as electric submersible pumps. We utilize these because they are easy to maneuver and do not require much to operate. These units function from an onboard motor driving the pump and producing kinetic energy converted into pressure to pull water through the housing.

Limited Power Demands

There are several advantages to electric submersible pumps, the first being a limited power supply necessary to operate the device. Unlike gas-powered trash pumps in our inventory, electric submersible pumps run off a traditional 110 V outlet in a home without compromising the extraction capacities. 

Quiet Operation

The quiet operation of these extraction units is another advantage for restoring homes where occupants have not been displaced. This process is a way that our restoration efforts do not impede more on customers' lives during water damage cleanup.

Deep Extraction Capable 

Another advantage of choosing electric pumps is their ability to manage even considerable depths. Often operating at an output of several hundred gallons per minute of discharge, even significant deep extraction needs are manageable in a matter of hours.

Various tools are instrumental in removing and drying water and flood damage in your home. When several inches of standing water exists, submersible pumps are a wise choice. Give our SERVPRO of Pender / West Onslow Counties team a call when you need it at (910) 319-0600.

Surface Cleaning Mold Remediation for Jacksonville Properties

4/11/2022 (Permalink)

Heavy mold growth on ceiling One of the first steps in mold remediation is locating the moisture source. Our team can provide complete mold remediation.

Mold Remediation Begins in Jacksonville Residences with Surface Treatments

When you believe mold damage exists in your home, it is essential to act quickly. We have experienced remediation professionals trained in multiple mold removal and cleanup approaches. From surface treatment to repairs and reconstruction, we are a full-service team to help.

What Is Surface Treatment Remediation?

Surface cleaning and treatment, which uses antimicrobial products and mechanical action for removal, are preferred for mold damaged Jacksonville properties. This process is the least invasive approach for recovery after organisms spread throughout the property. We have several potent sporicidal and antimicrobial products within our inventory to destroy spores and microbes on contact.

Can Mechanical Actions Help?

Mechanical actions and agitation can amplify the desired result with surface cleaning. In this case, steps more effectively remove superficial mold damage. Some of the options we utilize include:

  • Hand Sanding – Gritty paper can clear mold on surfaces like wood framing without compromising the integrity of the materials.
  • Steel Wool – This abrasive material is ideal for clearing surface mold that has started to penetrate the surface.
  • Brushing – Hard bristled brushes remove more stubborn colonies.

Are More Abrasive Cleaning Options Needed?

Surface treatments are often insufficient to overcome the active colonization within a house. Although surface cleaning is the most desirable approach due to its non-invasiveness, many situations warrant a more abrasive and aggressive cleaning solution. Our IICRC trained team can provide strategies like dry ice blasting or even controlled demolition where necessary.

It is vital to quickly respond when you believe that mold damage exists in your home. Even when you cannot see the immediate effects of colonies, you can often identify the possibility of microbial growth through physical signs. When you suspect microbial damage, give our SERVPRO of Pender / West Onslow Counties team a call to help at (910) 319-0600. 

Handling Flood Damage After Devastating Jacksonville Storms

3/17/2022 (Permalink)

Blue tarp over storm damaged roof Tarping and boarding up are two of SERVPRO’s emergency storm damage restoration services.

Get Your Jacksonville Property Back to Normal with Flood Damage Restoration

Taking on storm damage repair to your Jacksonville property can be daunting for any homeowner. However, with the help of SERVPRO’s storm response team, you can restore your home, handle any standing water, and return it to pre-damage condition. We are there within hours of your call to mitigate damage, help put your mind at ease, and handle all facets of restoration for you.

Every flood damage situation in Jacksonville is unique, so you need an experienced team like SERVPRO to ensure you get the results you need. After a storm, one of the most critical steps is a thorough assessment to spot any potential dangers, all areas where water may have infiltrated your home, and more.

  • Assessment/Securing the Property –If you have a leaking roof from storms or have suffered wall damage, SERVPRO secures your building to keep it safe from the elements. Our tarping and board-up services help keep out additional water, wind, debris, animals, and vandals.
  • Prompt Clean Up –Storm and flood damage restoration must include rapid clean-up. We remove affected interior contents and structural elements that get tagged unsalvageable. Our crew determines what can get saved, and we clear space so that recovery and rebuilding can begin.
  • Water Removal Services –Our water restoration technicians (WRT) remove all standing water using powerful extractors and submersible pumps.
  • Controlled Demolition/Reconstruction –We use skilled contractors to handle the replacement and finishing of all water-damaged areas. SERVPRO's goal is to restore your home to pre-flood condition, “Like it never even happened.” We may need to replace carpeting, carpet pads, subfloor, drywall, panels, ceiling tiles, and more during this time.

SERVPRO of Pender/West Onslow Counties can be there 24/7 with our emergency response team should you require flood damage assistance after a recent storm. Our highly trained technicians have the experience and equipment to provide you with stellar results. You can reach us by dialing (910) 319-0600.

The Importance of Water Mitigation for Jacksonville Businesses

3/10/2022 (Permalink)

Water damaged beauty shop; water on floor Water can enter your business from a multitude of sources. SERVPRO is equipped to handle them all!

SERVPRO’s Water Mitigation Strategies Help Jacksonville Businesses Bounce Back!

With all the things a business owner has on their plate daily, preparing for the possibility of an emergency like water damage should be near the top of the list. A leaking roof from storms, flooding, or burst pipes are just a few of the many ways that water can impact your Jacksonville business. Failing to address it as soon as possible leaves you open to immense costs and an insane amount of damage and loss. SERVPRO offers trusted water mitigation and restoration to minimize your downtime while helping you to resume operations faster.

One of the more significant issues businesses face regarding commercial water damage is how quickly bacteria and mold growth can spread within the building. Not only that, but you have wood swelling, flooring that buckles, saturated drywall, and other materials or inventory taking on water. These reasons are why water mitigation efforts in Jacksonville are so important.

SERVPRO’s process for water mitigation and restoration includes:

  • Assessment of your commercial building for water damage and all areas where moisture migrated.
  • Restoration of the building and recovery depending on the severity of water damage to flooring, walls, and other materials.
  • Removal of items to determine salvageability includes documents, equipment, books, furnishings, computers, and anything impacted by water.
  • After removing salvageable items, cleaning, sanitizing, and reconstruction begins.

The first order of business when water damage develops within your commercial space is to contact our professional restoration team. You can also contact your insurance provider to let them know the incident occurred. Throughout mitigation and restoration efforts, we help keep detailed documentation to help facilitate your insurance claim.

Give us a call at SERVPRO of Pender/West Onslow Counties today at (910) 319-0600. We can send a crew out as soon as possible to begin commercial water mitigation efforts.

Reasons Fire Damage Restoration by Pros in Hampstead is Best

3/4/2022 (Permalink)

Smoke and flames coming from roof of home on fire SERVPRO responds quickly after a fire to help limit the loss and keep secondary damage from taking hold.

SERVPRO Handles Fire Damage Restoration Fast for Hampstead Residents

You may hear that the faster you can address fire and smoke damage within your Hampstead property, the better. But, why? SERVPRO wants all residents and business owners in the area to know why fire mitigation is the most significant way to save money and time. However, we also like to go over why hiring the pros is the wisest option.

Responding quickly after a fire not only limits the loss, but it keeps you from having secondary damage that takes hold. Pungent odors and copious amounts of charred debris are just a few of the areas SERVPRO addresses when called for fire damage restoration in Hampstead. It would help if you never waited to call for professional intervention, nor should you attempt house fire cleanup as a DIY project.

These are some of the reasons it is better to contact skilled fire and smoke restoration technicians (FSRT):

  • Expert services and faster response –IICRC-certified SERVPRO technicians know how to navigate all sorts of fire and water emergencies. We offer efficient results in handling soot and smoke damage, charred building materials, reconstruction services, and more.
  • Accurate evaluations and meticulous inspections –The initial assessment of your property is critical, as you need to ensure no area gets overlooked. The SERVPRO crew chief looks at all fire and water damage to develop a course of action for mitigation, restoration, and odor control.
  • Deep cleaning –Our Green Fleet comes fully stocked with powerful equipment and EPA-registered cleaning agents. We have access to everything we need to restore your property, cleaning all surfaces thoroughly to make it “Like it never even happened.”

When SERVPRO of Pender/West Onslow Counties is on call and ready to go 24/7 when you require help with fire damage restoration. Request help online or give us a call at (910) 319-0600.

What to Do with Items During Fire Damage Restoration in Hampstead Homes

2/18/2022 (Permalink)

6 matches burning Fire damages many things, including personal possessions. We have the knowledge to help you with the restore or replace decision.

SERVPRO Considers the Overall Effect Items Have on the Restoration of Your Hampstead Home

It takes different actions to complete fire damage restoration, including cleaning, resurfacing, and removing materials or items from a house based on the extent of the fire. The damages to items in your Hampstead home can be primarily characterized as charring and accumulation of residue deposits. You must decide what to do with the affected materials as you restore your property.

The choice made can influence the course of fire damage restoration at your Hampstead home. For example, choosing to dispose of items can reduce clutter, thus improving restoration speeds. Disposal is not viable in all instances since replacing items is costly. The decision by SERVPRO on item handling depends on the overall restoration goal.

For some items, the decision is straightforward:

  • Remove insulation with soot residues
  • Remove and dispose of any food in freezers and refrigerators 
  • Protect metal and chrome materials with a thin oil film

Although the choice of action may seem arbitrary, it is based on specific aspects. For example, the decision to dispose of insulation rather than cleaning it is since it is cheaper. Therefore, disposal is the best approach for any other item in the house whose replacement cost is lower than restoration.

The heat and gases produced by fire affect food items, making them toxic to consumption after an incident. Removing and disposing of all canned food and emptying the fridge helps. Any other object in the house that might pose some danger after the restoration should be removed. HVAC filters fall in this category since they can recirculate residues back into the property affecting the indoor air quality.

Although the fire might not consume some items, they need protection during the restoration process. Soot residues corrode or stain metal and stone surfaces, respectively. Protecting such materials with a thin oil film prevents severe damage that would necessitate replacement.

With assistance from SERVPRO of Pender / West Onslow Counties, you do not have to worry about repairing fire damage. Call us at (910) 319-0600.

Materials to Prioritize During Water Removal from Topsail Beach Properties

2/10/2022 (Permalink)

Water damage surrounding exposed pipes in ceiling Small leaks can affect everything from drywall to flooring. SERVPRO has what it takes to handle all your restoration needs.

Professionals from SERVPRO Easily Identify Vulnerable Materials at Your Topsail Beach Home

Materials in a home react differently to water exposure. Therefore, when there is a water leak at your Topsail Beach home, you can expect a wide range of changes and damages. Knowing how vulnerable the materials in your house are to moisture action helps plan an appropriate response.

The timing of water removal from your Topsail Beach home matters because damage can result from direct or indirect water exposure. Since indirect damage takes time to develop, identifying vulnerable materials in good time creates the opportunity to take preventive steps. SERVPRO provides the necessary resources to expedite water extraction.

Highly vulnerable materials to moisture fall into many categories, including:

  • Hygroscopic material
  • Porous materials
  • Fabrics
  • Composite materials

Hygroscopic materials absorb moisture from the air and can develop problems over time. Limiting the humidity levels in a house is one way to protect such materials from significant damage. When our SERVPRO technicians expedite water extraction, we save hygroscopic materials by eliminating stagnation which increases humidity levels in a house from the constant evaporation. 

Porous materials quickly absorb water when exposed. After absorption, changes start developing, including swelling, dyes running, and rusting, among others. Fabrics and wood exhibit signs of such changes faster than other materials. After the initial exposure, the material reaches an equilibrium point where it cannot absorb more, and then it starts losing moisture through evaporation, creating a different set of problems. Wood tends to warp, buckle or crack as it shrinks from moisture loss. Our SERVPRO teams can help expedite or slow down the drying rate to prevent permanent physical damage.

Some typical ways to manipulate the drying process include:

  • Using drying chambers
  • Dehumidification
  • Increasing air currents
  • Heating

Composite materials like laminated veneer lumber are made from pieces of material held together by adhesives. Moisture can cause expansion of the components or dilution of the glue, thus leading to irreversible damage. 

SERVPRO of Pender / West Onslow Counties does a thorough preliminary evaluating of your property to identify vulnerable materials and thus use water removal procedures that resolve any issue, "Like it never even happened." Call us at (910) 319-0600. 

What It Takes for Successful Fire and Smoke Cleanup at a Jacksonville Home

2/3/2022 (Permalink)

Outside view of burned home, blue siding No matter the fire’s size, professional remediation is almost always a given. You can trust the professionals at SERVPRO to restore your property.

SERVPRO Assists with Physical or Chemical Removal of Fire Residues from Jacksonville Homes 

Fire does many things to a building, including consuming materials, depositing residues, and creating strong odors. Cleaning resolves several issues. However, you need to identify and use an appropriate method. With the assistance of a professional like SERVPRO, you can benefit from numerous ways when cleaning your house.

The need for different methods during fire and smoke cleanup in Jacksonville properties is necessary because combustion results in various types of residues, surfaces vary in texture, and materials have other physical properties. That is why SERVPRO technicians start by doing a thorough evaluation. Evaluating smoke damage also reveals what cleaning element to emphasize once restoration begins.

The four fundamental elements of cleaning are:

  • Temperature
  • Agitation
  • Time
  • Chemical action

Unique cleaning methods can enhance different cleaning elements, thus altering the outcome. For example, techniques like pressure washing surfaces increase the agitation levels stripping away significant or deeply embedded residues. Soot stains on surfaces such as countertops may be challenging to address through simple physical agitation. Introducing chemical action to the cleaning is necessary. SERVPRO technicians use products agents that dissolve or alter soils in other ways. 

Typical ways chemical agents remove soils include:

  • Emulsifying oily soils
  • Bleaching
  • Dissolving into a solvent

Evacuating the soils removed from materials is also essential. If dry cleaning, vacuuming is an effective way to remove loose residues, thus ensuring they do not cause other problems such as lingering odors. When wet cleaning, rinsing involves using plain water. Our SERVPRO technicians also use special rinsing agents such as Fabric Rinse or Color Set to neutralize the effects of potent cleaning agents or stabilize dyes in fabrics.

SERVPRO of Pender / West Onslow Counties manages the challenges of fire and smoke damage, "Like it never even happened." You can reach us at (910) 319-0600 for timely services.

Is All Residential Mold Hazardous for Jacksonville Families?

1/21/2022 (Permalink)

Closeup of hand holding magnifying glass looking at mold Mold only needs organic matter as a food source and a supportive foundation for the growth and expansion of the colony.

Mold Removal Should be a Priority When Microbial Colonies Form in Jacksonville Homes

Overcoming the threats of mold and microbial growth in your home begins with understanding what kind of damage these organisms can do. Mold and fungal infestations are widely underappreciated for their destructive capabilities. 

The Formation of Mold 

Understanding how mold forms and its effect on your home can showcase your need for professional mold removal companies in Jacksonville residences. Persistently moist conditions create an environment welcoming naturally occurring mold spores to colonize on organic surfaces. Once this process starts, several removal practices must get started as soon as possible, like:

  • Surface cleaning
  • Aggressive mechanical actions
  • Abrasive cleaning/blasting
  • Controlled demolition

Potential Health Effects 

Not all types of residential molds will cause health effects, but the damage has already become widespread when this determination can get made. For the sake of the impact on structural elements or other health effects, our IICRC Certified SERVPRO remediators should begin removal as soon as possible. 

Destructive Behaviors of Microbial Growth 

Active mold colonies require organic matter as a food source and supportive foundation for the growth and expansion of the organism. Therefore, materials like drywall that are already highly porous and easily damaged by changing conditions can be irreparably harmed by the formation of mold colonies. Instead of cleaning and reusing infested drywall, our professionals must often remove and replace it.  

Mold can be destructive and damaging to area homes and commercial structures, making it imperative to have effective solutions available for remediation and removal when necessary. Our SERVPRO of Pender / West Onslow Counties team is specially trained and certified through the Institute of Inspection, Cleaning and Restoration Certification (IICRC) in mold removal and microbial remediation. Call us today at (910) 319-0600.

Special Flooring Requires Fast Water Removal in Jacksonville Gyms

1/14/2022 (Permalink)

Closeup of water damaged linoleum tiles Water damaged flooring in your business? No worries! SERVPRO can handle water remediation for all types of floors.

Water Removal Services are Integral for the Rapid Response SERVPRO Provides Jacksonville Businesses

Gyms and recreational centers are a frequent addition to the neighborhoods of Jacksonville and its surrounding communities. When water damages threaten the structural integrity of these facilities or prevent proper function, our SERVPRO team can respond fast to help. We are leading restoration professionals who arrive with top industry tools for extraction, drying, and cleaning. 

Gym and Exercise Floors

The rubber flooring typically used in exercise space can make water damage removal in Jacksonville facilities potentially easier to manage. These materials are mostly installed for shock absorbance and odor defense but lack the needed porosity for standing water to penetrate easily. Often water damage in these rooms requires surface cleanup and extraction only. 

Court Flooring 

Basketball courts and other athletic arenas constructed of this similar maple wood or natural hardwood material require special attention when affected by standing water. Removal of water on the surface might seem straightforward. Still, when moisture penetrates the finish on the court and gets into or underneath the plank, immediate drying steps are necessary to dry the court through capillary suction with tools like:

  • Polypropylene sheeting
  • Centrifugal air movers
  • Drying mats
  • Desiccant dehumidifiers

Linoleum Tilework

In many recreational complexes and multi-use gyms, linoleum tile gets installed in the hallways and communal areas. Linoleum is a relatively cheap glue-down option against concrete subflooring. Water exposure can loosen these adhered units and require them to be cleaned and reinstalled.  

Various material types are impacted differently by direct exposure to standing water or flooding. Having a team educated in the necessary repairs and mitigation actions can get your doors open again more quickly. Our SERVPRO of Pender / West Onslow Counties team is here to help when you call (910) 319-0600. 

Affected Materials During Crawlspace Flooding in Hampstead

1/7/2022 (Permalink)

Inside view of Crawlspace Crawlspaces are often the first to feel the affects of flooding. SERVPRO is always available to restore your home.

Crawlspaces of Hampstead Homes Can Become Quickly Damaged by Intruding Floodwater

While flooding is traumatic and hazardous to homes and businesses throughout our service area, the situation worsens until basic mitigation steps get taken, like water removal services. Extracting standing water from the crawlspace of area homes requires tools capable of operating around a confined space, such as:

  • Truck-mount extractors 
  • Wet vacuums
  • Trash pumps

Supports for the House 

Flood damage around Hampstead properties can have a direct impact on foundational materials. While some homes in the area feature slab foundations, when crawlspaces are present, the suspension of the house to support this designed area features needed structural elements to hold the home's weight. Whether poured concrete, masonry, wood, or other materials, continued exposure to floodwater and moisture can be destructive and damaging. 

Impact on the Subflooring

Another considerable concern after exposure to floodwater is the rapid development of mold and microbial threats in this environment. Subflooring and supports for the main floor of the house are particularly vulnerable to this developing mold threat. 

Preventing Recurrences of Prolonged Flood Damage 

Even with the substantial efforts needed to remove floodwater and restore its harmful effects on the house, it is often most crucial to develop a permanent solution to avoid recurrences where possible. The best choice in this venture is crawlspace encapsulation which protects the exposed structural elements from water exposure and diverts intruding water away from the household. 

Flooding can be a rapidly developing and severely threatening disaster, even if the water does not directly penetrate the living space of your house. Our SERVPRO of Pender / West Onslow Counties team can help area properties manage flood damage in crawlspaces to prevent more significant harm to the structure. Give us a call today at (910) 319-0600.

Can Trash Interfere with Restoration of Fire Damage in Jacksonville Homes?

12/22/2021 (Permalink)

Heavy smoke and soot damage on wall Fires leave debris and waste products behind. Debris management is an essential part of the fire damage restoration process.

By Improving Waste Management, SERVPRO Improves Speed and Safety During Fire Restoration

Since fire destroys materials fully or partially, heaps of waste can readily pile up at your home after an incident. It is vital to prioritize the proper debris management to ensure fire damage restoration proceeds as expected.

Trash and other waste materials can interfere with the process of fire damage restoration at your Jacksonville home in many ways, including creating safety hazards and obstructing restoration processes. SERVPRO incorporates trash management in every aspect of the restoration.

Various Steps Help Improve Waste Management at a Fire Loss Site, Including:

  • Providing the proper containers
  • Labeling unsalvageable materials
  • Segmenting work areas at the loss site

The fire restoration process should start with a thorough scope of the loss site. Taking some steps during the evaluation process helps in trash management later. Labeling any materials and contents deemed unsalvageable helps ease such management. Our SERVPRO technicians use tape or stickers to denote all unsalvageable materials quickly, thus better understanding what resources are necessary to remove or store the waste at the loss site.

Organizing wastes, especially after demolition, is essential. The best way to organize trash is to store it in containers. Our SERVPRO teams provide different storage resources, including dumpsters, trash bags, and portable storage units to handle various materials. For instance, fine residues are better contained in zipped trash bags, while more expansive materials such as ceiling or wall panel remnants are better dropped in dumpsters. 

Another essential step to ensure waste materials do not interfere with restoration processes is dividing the loss site into different areas. For instance, one section can hold equipment, and another can temporarily store contents. One should also designate a space for holding the waste materials before they are removed from the property for disposal. 

With the assistance from SERVPRO of Pender / West Onslow Counties during fire damage restoration, you do not have to worry about inconveniences of handling wastes. Call us at (910) 319-0600. We’re Faster To Any Size Disaster.

What Is the Best Dehumidification Approach During Water Mitigation in Jacksonville Properties?

12/15/2021 (Permalink)

SERPRO drying mats being used to dry hardwood floors SERVPRO has all the equipment necessary to dry any scope of water damage your home incurs.

SERVPRO Ensures the Right Number and Positioning of Dehumidifiers for Maximum Effectiveness

Water mitigation is a complex process that requires many steps. Managing moisture is one of these crucial steps, and it takes sustained evaporation to evacuate all water from wet materials. Without dehumidification, it is difficult to maintain the appropriate evaporation rates since once the moisture escapes from wet materials, it saturates in the air. 

Planning for proper dehumidification is essential during water mitigation in Jacksonville homes. Otherwise, it might be impossible to avail sufficient resources. One advantage is that professionals, like SERVPRO, have access to is proprietary software that helps recommend the appropriate dehumidification power needed. Using the DryBook™ App, a technician only provides the project details like the approximate area affected to get a specific number of Pints Per Day that need to be removed through dehumidification. The PPD number determines the type, size, and the number of required dehumidifiers.

Other Factors are Essential Apart from Identifying the Necessary Dehumidification Capacity, Including:

  • Proper placement of dehumidifier units
  • The appropriate direction of dehumidifier exhaust
  • Providing appropriate power sources and drains

Each property presents unique challenges concerning dehumidification. For instance, the power source can be an issue, especially since other equipment such as air movers may already be plugged into outlets, thus forcing an awkward placement of dehumidifier units. 

Our SERVPRO technicians inspect the property to establish the best power source and drain options, such as sinks. If there are none in the wet areas, we provide extension cords. We can also use wheeled trash cans to drain the water from dehumidifiers. These simple steps ensure the appropriate placement of the units for optimal drying. Directing the warm air exhausted by dehumidifiers correctly can also help improve the drying rate. Our SERVPRO technicians aim it towards wet materials or an air mover.

SERVPRO of Pender / West Onslow Counties manages all aspects of water mitigation professionally. Call us at (910) 319-0600. We’re Faster To Any Size Disaster.

What Is the Best Approach for Mold Remediation in Concealed Areas of Your Hampstead Property?

12/8/2021 (Permalink)

Mold growing on wall inside children’s closet Mold can develop out of sight, where it is hard to spot. SERVPRO knows how to locate and remediate hidden mold.

SERVPRO Relies on Controlled Demolition and Specialized Cleaning Techniques to Manage Mold

Mold development is typically easy to identify since patches and stains are readily visible on surfaces. However, mold also develops out of sight, where it is hard to spot and even harder to remove. Typical examples of such areas include crawlspaces and wall cavities, especially behind bathtubs and sinks. You might need professional assistance to address mold damage in hidden areas of your Hampstead home.

The main challenge when mold remediation in Hampstead homes involves hidden areas is the limited reach. If the contamination is hidden behind building materials such as wall panels or ceiling tiles, demolition is the only solution. If the growth affects a porous material or tiny spaces between materials, a specialized removal method that can penetrate the small openings is essential. SERVPRO is well versed in doing controlled demolitions and using specialized cleaning techniques like dry ice blasting.

Benefits of Dry Ice Blasting Include:

  • Safe removal of mold from tight spaces of delicate areas
  • Does not introduce moisture to contaminated areas
  • Does not introduce new residues 

It is easy to cause unnecessary structural damage when dealing with hidden mold, thus increasing costs and prolonging the remediation process. Opening walls and other areas can also release harmful residues, exposing people in the vicinity. Therefore, any demolition to remove mold residues or heavily deteriorated materials requires sufficient control.

One of the crucial steps for controlled demolition is establishing containment since it helps limit residues from spreading even when teardown or cleaning is aggressive. Aggressive actions include using cutting tools to remove materials or cleaning methods such as sanding.

Establishing Mold Containment Takes:

  • Setting up plastic sheets to create containment barriers
  • Separating contained areas into distinct sections, including decontamination and clean rooms 
  • Establishing negative air pressure within contained areas

SERVPRO of Pender / West Onslow Counties can help you with any needed resources to complete mold remediation. Call us at (910) 319-0600. We’re Faster To Any Size Disaster.

Commercial Water Restoration Companies Best Handle Incidents in Hampstead

11/18/2021 (Permalink)

Inside view of water damaged café, SERVPRO restoration equipment being used No matter the source or scope, water damage always impacts your business to some degree. Don’t go it alone. Call SERVPRO!

SERVPRO Adapts Accordingly for Commercial Water Restoration, Making Us a Top Choice Amidst Local Companies

Commercial water restoration is a broad term for a wide variety of services – all of which we can handle at SERVPRO. Whether you run a small boutique or a large-scale production facility, your water restoration needs must get met as quickly as possible. Downtime means lost revenue and the potential for future issues, so we work quickly to get your Hampstead business back up and running sooner. We sanitize your air ducts after drying and dehumidify the area. We also deep clean and deodorize your carpets- making it “Like it never even happened.”

At SERVPRO, we are locally-owned, operated, and offer many years of experience as one of the best commercial water restoration companies in Hampstead and the surrounding areas. Why partner with our team when you have burst pipes, appliance malfunction, or water intrusion?

  • Dedicated water damage remediation project manager
  • IICRC-Certified
  • Licensed, insured, and bonded
  • Locally owned and fully backed by a trusted national brand
  • Cleaning and drying tailored to meet your timetable
  • Full-service restoration, emergency services water damage assistance, and controlled demolition

With SERVPRO, we feature a commercial cleaning process to cover everything. We start each project with a facility-wide restoration assessment, consulting with your team about specific cleaning needs. Our crew chief formulates a tailored plan for your building or business, with implementation upon your approval. Look to us for:

  • Floorcare for area rugs, carpeting, tile and grout, and hard surfaces
  • Upholstery care, fabric panel cleaning, and leather care
  • Specialized cleaning services to encompass green methods, disinfection, air duct cleaning, and more

Each of our technicians has been fully IICRC-certified, and we use only the latest technology and industry-proven techniques to handle your water restoration project. When we get finished, your business receives the Certified: SERVPRO Cleaned seal of approval.

Contact us should you need a commercial water restoration company that gets the job done. SERVPRO of Pender/West Onslow Counties can be reached 24/7 by dialing (910) 319-0600.

Flood Damage Must Get Addressed Fast After Jacksonville Storms

11/12/2021 (Permalink)

Floodwater on road; center yellow lines visible Floodwater contains contaminants. SERVPRO knows how to safely remove the floodwater and sanitize your home.

SERVPRO Follows Safety and Restoration Protocols to Handle Jacksonville Storm Flood Damage Quickly

Flooding from a Jacksonville storm is a devastating event for any home or business. The fallout and contamination involved mean you must have restoration professionals available to help as soon as possible. SERVPRO features fast mobilization in all storm events to get the water damage mitigation that you need when you need it. We’re Faster to Any Size Disaster!

Why Is Muck-Out Part of Flood Restoration?

Storm flood damage in Jacksonville often calls for the removal of debris and other solid matter brought in by the intruding water. Our team targets debris and mud with muck-out service to help reduce contaminants and pathogenic threats, thus improving restoration and cleaning times.

Restoration and Contents Cleaning 

Any items exposed to contaminated floodwater must get cleaned or disposed of, depending on the ability to salvage. To protect and restore your belongings, our team thoroughly assesses everything to determine restoration viability. We may utilize pack-out services to move items off-site for cleaning to achieve our restoration goals in some situations. When we do so, your contents and personal belongings will go through:

  • Color-fastness testing
  • Surface cleaning
  • Thorough drying
  • Sanitizing
  • Deodorizing
  • Safe storage

Why is Controlled Demolition Used?

Various building materials exposed to contaminated floodwater may have to get removed and replaced with the help of our meticulous controlled demolition services. We may perform flood cuts of drywall to remove saturated materials, replace them with brand new drywall and refinish to make it look “Like it never even happened.” Drill holes may also get used to drain water from behind walls to thoroughly dry and remove all hidden moisture.

Call (910) 319-0600 whenever you need prompt, reliable flood damage restoration after a local storm front rolls through the area. SERVPRO of Pender/West Onslow Counties will get the job done quickly.

Jacksonville Residents Need Professional Fire Damage Restoration Service

11/4/2021 (Permalink)

Smoke and soot on walls and ceiling Smoke and soot continue to damage your home and belongings as they sit. Fast remediation is necessary to minimize the loss.

SERVPRO Helps Jacksonville Property Owners Save Money with Trusted Fire Damage Cleanup and Restoration

The fire damage recovery process can be a long one, but house fire cleanup may not take as long when you call in the help of skilled technicians. While it may seem as though you can save money with a DIY restoration, this is a situation where you can do more harm than good. It is always better to call in a team with proven methods, training, and equipment to restore your Jacksonville home to pre-fire condition.

SERVPRO wants homeowners and property managers to know some of the best ways to prepare for your fire damage restoration project in Jacksonville:

There is a timeline when it comes to smoke damage to your home from a fire:

  • Within minutes, soot and smoke residue from the fire cause discoloration on plastics and porous surfaces.
  • Within a few hours, discoloration gets deeper with hard-to-remove stains. These stains can sink deep into furniture finish, countertops, and tile grout.
  • Within the first couple of days, discoloration settles in on household items, appliances, and walls. Flooring and furniture finish may also become so damaged at this time that they must get replaced rather than restored.

Time is essential when it comes to smoke remediation, which is why SERVPRO is available 24/7 to arrive at your property within hours of your initial call. We send a crew armed with the latest technology to form an assessment and a detailed plan to handle the fire and smoke damage to achieve the best results. There are many phases to our process when restoring fire damaged homes, including:

  • Safety assessment
  • Planning
  • Debris removal and disposal
  • Smoke damage cleanup
  • Fire and water restoration
  • Controlled demolition
  • Odor control

SERVPRO of Pender/West Onslow Counties is ready to handle your fire damage restoration needs. Reach us around the clock by calling (910) 319-0600. We’re Faster to Any Size Disaster!

Where Can I Find Fast Water Restoration Services in Jacksonville?

10/21/2021 (Permalink)

Leaking pipe under sink Leaks happen, and mold growth can follow water damage. Call our highly trained SERVPRO team for complete restoration.

SERVPRO Can Provide You with Fast and Effective Jacksonville Water Restoration Services! 

Tens-of-thousands of American homeowners can experience a water-based accident in their homes every year. Unfortunately, many do not know what to do once the water starts pouring into their home. The reality of the circumstance is that you cannot be entirely prepared for an accident, but you can do things to help minimize damage. 

Imagine a scenario where a failed DIY project puts your home in urgent need of Jacksonville water restoration services. Replacing a kitchen faucet looked simple enough, but confusion led to improper installation, and water began to spill everywhere when you tried to test out the new faucet. 

Do not be embarrassed. Accidents happen. The truth is that your reaction is what is critical. Calling for help immediately and shutting off the water can help reduce the chances of water damage. Promptly cleaning up a water spill can help prevent mold damage. Getting experts to your home to minimize lingering moisture can save you costs later down the road. The proper reaction to the situation can help ensure the longevity of your home and protect its foundation. 

Once our expertly trained technicians get to your home, SERVPRO can use thermal imaging technology to check for hidden spots of water. Many people do not consider the space under their cabinetry, but we've got you covered. We can remove toe-kicks and set up drying equipment, such as dehumidifiers and air movers, to ensure your cabinetry is dry and the area underneath it is free of pooled water. To be safe, we can even use antifungal cleaning agents to help ensure mold does not occur. We always want you to feel "Like it never even happened" when we're done. 

If you need water restoration services, call today. Speak with SERVPRO of Pender / West Onslow Counties by phoning (910) 319-0600. Water damage is our specialty.

What Can I Do About the Mold Damage in My Hampstead Home?

10/14/2021 (Permalink)

Hand pulling back wallpaper revealing mold Water leaks and mold go hand in hand. SERVPRO’s techs are expertly trained to handle mold colonies. Call us today!

SERVPRO Is Ready to Help You with the Mold Damage Restoration in Your Hampstead Residence! 

A leaking pipe inside of your home could cause havoc for many reasons, including microbial growth. Many individuals do not know that it takes less than 72 hours for microbial activity to begin when mold spores are introduced to moisture. Furthermore, many homeowners do not know that mold spores are omnipresent, and any introduction of excess water is likely to lead to the growth of a colony. 

In the case of finding mold damage in your Hampstead home, the best thing you can do is reach out for help immediately. Even if you do not see physical mold, but you do have a lengthy water accident in your home, it could be wise to reach out for help to ensure the moisture levels in your home are appropriate. Should you catch a musty scent while in your basement after a water accident, it could be an indication of microbial activity. 

Here at SERVPRO, our techs are expertly trained to handle mold colonies. For example, imagine that a leaking pipe in your basement has caused mold damage to form in a wall cavity. Leaving it unchecked could cause health effects and cause long-term damage to the structure of your home. However, calling SERVPRO can help minimize the problem immediately. 

Once inside of your home and in your basement, our technicians can: 

  • Set up plastic-sheeting and close ventilated spaces off to reduce the chances of active spores spreading
  • Make flood cuts to remove potentially contaminated material and expose the colony 
  • Sanitize and scrub at the colony before using antifungal agents to help prevent regrowth

If you need mold remediation, do not wait. Call SERVPRO of Pender / West Onslow Counties by dialing (910) 319-0600. We can help you! 

How to Get Fire Damage Restoration Services in a Jacksonville Apartment Complex?

10/7/2021 (Permalink)

Heavy smoke surrounding smoke detector A fire in one apartment unit can quickly spread to other units. SERVPRO has many years of experience remediating fire damaged commercial properties.

SERVPRO Can Restore Fire Damage in Your Jacksonville Business or Commercial Property!

Owning an apartment complex and collecting rent from tenants is difficult and requires a hefty amount of responsibility. Landlords must keep their property in suitable conditions of living and, should an accident occur, the burden could very well fall on their shoulders. However, fortunately, there is highly qualified professional help nearby at all times of day or night. 

As an example, let us say a fire broke out and left a local apartment complex in need of urgent Jacksonville fire damage restoration services. The blaze broke out in one of the ground floor apartments, in the kitchen. The wall behind the stove caught fire, and the flames managed to climb to the ceiling. Furthermore, the fire managed to impact the baseboard of the apartment above as well. As a landlord, this situation could make you feel incredibly overwhelmed. 

Here at SERVPRO, We're Faster to Any Size Disaster and have many years of experience remediating commercial properties. We know you want quality work while keeping the prices as low as possible, and we can help you find the best resolution for your unique situation. Our technicians are highly certified, and they have been trained to use advanced industry-grade equipment. No matter what time your accident happens, SERVPRO can help you swiftly. 

We can have a team upstairs and downstairs, working simultaneously to remove soot, charred debris, and smoke-based malodors. In a situation like this, we could daisy chain advanced technological devices together for maximum coverage and effectiveness. Some of these devices and techniques we can use may include: 

  • Air scrubbers
  • Thermal foggers
  • Scent-reducing priming paint 

Our goal is to clear out all the damaged debris, break down the soot with chemical cleaning supplies, and rebuild any drywall when necessary. SERVPRO can help you return your apartment building to something near its pre-fire state. 

If you require restoration help, do not wait. Contact SERVPRO of Pender / West Onslow Counties by calling (910) 319-0600. We're ready to help 24/7.  

What Is the Most Reliable Way to Respond to Flash Flood Damage in Jacksonville Homes?

9/23/2021 (Permalink)

Floodwater on road; ‘high water, road closed’ signs Flash floods happen in our neck of the woods and the floodwaters contain contaminants. SERVPRO is trained to safely remove the water. Call us today.

SERVPRO Anticipates a Broad Spectrum of Problems when Delivering Water Removal Services

Flash floods can fill up your Jacksonville home with tons of water almost instantly. However, removing the water and resolving the other problems that develop is rarely easy. Having the right strategy is essential for the right outcome, cost-effectiveness, and general convenience.

Flash flood damage at your Jacksonville property can affect vast sections since the groundwater can rise to any height from a few inches to a couple of feet. Floodwaters are categorized as black water since the level of contamination is high. Our SERVPRO technicians expect various materials in the property, including drywall panels, insulation, and floor coverings such as carpets, to be thoroughly doused with organic and chemical contaminants.

The Crucial Restoration Processes Include:

  • Biohazard remediation
  • Sewage cleanup
  • Rodent cleanup services

Any meaningful restoration work starts after the water recedes in and around the structure. It is possible to find that rodents or other small animals had taken refuge in the house, causing additional problems. However, our SERVPRO teams are prepared to handle such floodwater challenges.

Venturing into the contaminated house also poses risks. Apart from wearing protective equipment, our technicians also take steps such as spraying EPA-registered decontaminants directly into the water to combat contaminants.

Removing all unsalvageable materials is also essential for various reasons, including maintaining the structural integrity of your home and restoring sanitary conditions. Our SERVPRO technicians make flood cuts a few inches above the identified water line, creating the space to remove wall materials. We also strip off carpets, pads, and any other unsalvageable floor materials.

SERVPRO of Pender / West Onslow Counties uses the latest techniques to handle flood damage, “Like it never even happened.” Call us at (910) 319-0600.

What Is Unique About Water Damage Restoration in Jacksonville Homes Involving Fabrics?

9/16/2021 (Permalink)

Gray sofa with gold pillows on taupe shag rug Do you know how to clean water damaged textiles? SERVPRO does! We are available for all your water damage restoration needs.

SERVPRO Helps Manage Delicate Aspects of Water Clean Up for Safety and Satisfactory Outcomes   

Whenever there is a water leak or other spike in moisture at your Jacksonville property, various materials are vulnerable to damage. Fabrics are vulnerable to multiple problems, including bleeding, staining, and shrinkage from the moisture exposure or the restoration processes.

Dealing with fabrics is common during water damage restoration since Jacksonville homes have many fabric items, including floor materials, window covers, and even furniture. The fabrics differ in many ways, such as the type of fiber, weave, and level of colorfastness. SERVPRO water restoration technicians receive training that equips them with the knowledge to identify potential problems through observation or pre-testing materials.

The Type of Care Needed for Fabrics Depend on Whether Restoration Involves:

  • Sewage cleanup
  • Water cleanup
  • Water damage remediation

Before restoring any water damaged fabric, our SERVPRO technicians observe the physical properties such as color and weave. Some colors such as black, red, green, and blue are highly likely to bleed. Tapestries and brocades with a jacquard weave are also potential bleeders. Pre-testing with spotting agents, pre-sprays, and cleaning solutions helps confirm vulnerable materials to ensure we take the proper precautions.

Shrinking is another concern, especially for upholstery items. Natural fibers like cotton, rayon, wool, linen, and silk tend to shrink when wet. Our SERVPRO technicians look for alternative ways such as dry cleaning to restore such materials—alternatively, the use of minimal moisture when wet cleaning helps.

Other Steps for Safe Restoration Include:

  • Applying cleaning agents along the grain to avoid distorting fibers
  • Placing non-metallic screen on fabrics to control agitation
  • Using low pH cleaning agents

SERVPRO of Pender / West Onslow Counties strives to save more materials during water damage restoration. Call us at (910) 319-0600. We’re Faster To Any Size Disaster.

Are There Steps Mold Remediation Companies Take That Reduce the Impact in Hampstead Homes?

9/9/2021 (Permalink)

Mold growing on wall and around outlet Call SERVPRO at the first sign of mold. Our techs are highly trained to safely remediate mold damage in your home.

SERVPRO Performs Mold Inspection to Contents and the Structure Ensuring the Best Outcomes from Restoration

When you notice signs such as spots or patches on surfaces, you may suspect an underlying mold problem. You may be conflicted about whether to involve professional mold remediation companies or try fighting the problem independently. However, involving professionals can improve the outcome by a significant margin.

In most cases, the signs you see on surfaces do not reveal the extent of the infestation. Mold remediation companies help Hampstead homeowners understand the problem they face by carrying out a series of tests. Our SERVPRO technicians can check for hidden moisture using thermal cameras, thermo-hygrometers, and penetrative moisture meters. We also analyze how far the mold colonies spread by drilling small exploratory holes on walls, cabinets, and other cavities—identifying the areas to focus on during remediation.

With Help from Mold Specialists, you do not Have to Worry About:

  • Basement mold remediation
  • Bathroom mold removal
  • Attic mold
  • Black mold damage repairs

Dealing with Fungi and Other Microbial Masses Requires Various Processes, Including:

  • Mild surface cleaning
  • Aggressive cleaning
  • Controlled demolition
  • Moisture and odor management

Before starting the mold remediation processes, our SERVPRO teams take steps to create order. For instance, we set up a staging area to hold all the equipment we use in the restoration. When doing move-outs, we evaluate the contents thoroughly then group them based on size and type of damage.

Mold infestation can be mild or advanced, thus requiring different remediation approaches for the correct result. Our SERVPRO professionals use a wide range of cleaning processes, including HEPA vacuuming, damp wiping, wire brushing, or soda blasting.

SERVPRO of Pender / West Onslow Counties can resolve any issue you face, “Like it never even happened.” Call us at (910) 319-0600.

How Challenging is Water Mitigation at a High-Rise Office Building in Jacksonville?

8/17/2021 (Permalink)

SERVPRO tech removing water from inside office Don’t let a water loss event close your office. Our SERVPRO team stands ready to remove water from your business.

SERVPRO Relies on Superior Equipment and Years of Experience When Delivering Water Damage Repairs

Mitigating damages caused by water intrusion in a high-rise office is an intricate process for several reasons, including many plumbing connections in the building. Seeking help from a professional presents the best chance of restoring your Jacksonville property to its preloss state.

The need for large-scale water mitigation in your Jacksonville office may be caused by a single event or a combination of several minor issues occurring over a long period. For instance, some of the numerous plumbing connections in the building can fail from time to time, causing minor moisture damages that build up over time. Minor fixes done regularly can also precipitate a significant loss. The abundant resources from SERVPRO help diminish the restoration challenges. 

Our professional assistance helps resolve various categories of damage, including:

  • Emergency services water damage
  • Burst pipes
  • Ceiling leaks

Easing access to the affected sections is one of the main advantages SERVPRO teams present when mitigating water damage at your office building. We use non-invasive tools such as thermos-hygrometers to check humidity levels in the air and thermal cameras to trace wet sections in concealed areas, thus reducing the level of demolition needed to investigate the problem. 

Many of the regular tasks needed to combat the loss, including water extraction and drying wet sections within your facility, require immense resources. Using advanced equipment such as LGR dehumidifiers, our SERVPRO technicians can expedite drying. The LGR systems have a pre-cooling component which increases their efficiency during drying. 

Other beneficial equipment includes:

  • Trailered desiccant dehumidifiers for significant losses
  • Lay-flat ducts to distribute dry air throughout the affected area
  • Positive and negative pressure cavity drying equipment

SERVPRO of Pender / West Onslow Counties has significant experience handling water mitigation projects. Call us at (910) 319-0600. We’re Faster To Any Size Disaster.

What is The Best Way to Handle Materials after Flood Damage Affects My Hampstead Home?

8/10/2021 (Permalink)

Storm Clouds Storms frequent our area. From roof tarping to water removal, our IICRC trained techs at SERVPRO are standing by to restore your home.

SERVPRO Helps Clean or Remove Materials during Water Damage Remediation

Storms and flooding cause significant damages to the interior and exterior sections of properties. Restoring preloss conditions requires proper handling of various materials in the affected areas of the building. Otherwise, problems like moisture damage and contamination can be challenging to address.

When planning to handle flood damage in Hampstead homes, SERVPRO crew chiefs first thoroughly inspect an entire property to establish the affected materials and the type of damage they have. Such information helps determine the best course of action, including salvaging or removing the materials.

Various actions help when dealing with a flood-damaged property, including:

For porous materials affected by groundwater, demolition provides a viable solution to eliminate contamination. Removing materials can cause other problems such as affecting the structural stability of your house, affecting utilities such as plumbing and electrical systems, or even creating physical hazards for occupants.

Demolition to remove unsalvageable materials primarily focuses on:

  • Flooring materials such as carpets and pad
  • Trim such as baseboards
  • Ceiling and wall materials

Our SERVPRO teams work diligently to guarantee proper removal and safe handling of the debris. When removing carpets and pads, we take steps to cut the affected material into small square pieces that easily fit in trash receptacles, thus effectively moving them out of the way. Different tools, including various saws, rubber hammers, and pry bars, help ease the removal process.

SERVPRO of Pender / West Onslow Counties handles all aspects of flood damage professionally. Call us at (910) 319-0600. We’re Faster To Any Size Disaster.

What Does a Rebuild Involve During Fire Restoration in Jacksonville homes?

8/8/2021 (Permalink)

Inside room of fire damage home. Heavy damage; debris on floor; burnt possessions. Don’t DIY fire damage cleanup. Our techs are trained to safely remove the debris and restore your home.

SERVPRO Handles Cleanup, Debris Removal, and Reconstruction During Fire Restoration

Fire damage can affect every section of a house or room, from the floor to the ceiling. In such cases, fire damage restoration involves tearing down the affected structural materials and replacing them with new ones to restore the property to its preloss state.

The need for fire restoration at your Jacksonville home may arise because of deep soiling by soot and deterioration of materials from the heat and flame action. In some cases, the decision to rebuild may be more appealing because you want to remodel your home or a section of the affected areas. For instance, you may opt to change a regular ceiling in the damaged kitchen or living room with a vaulted one. SERVPRO helps with rebuilding under any of these circumstances.

Our professional fire restoration service covers many other aspects, including:

Rebuilding a home affected by fire starts with the teardown of walls, ceilings, and other areas leaving structural supports. Completing this process without causing additional damages is essential. Our SERVPRO technicians take various precautions to guarantee this. For instance, before we start cutting drywall and ceiling panels, we use stud finders to establish and mark structural support points. When using power tools for cutting, we ensure the depth of the saw blade does not penetrate beyond the drywall.

Various cutting tools help with removal, including:

  • Rotary saws
  • Reciprocating saws
  • Keyhole saws
  • Razor knives

Our SERVPRO technicians also take the initiative to clear any soiling or layers of charring on the frames before fixing new insulation and panels.

SERVPRO of Pender / West Onslow Counties has the resources to rebuild your property as part of fire restoration addressing any issue, “Like it never even happened.” Call us at (910) 319-0600.

How Should Hampstead Homeowners Address Carpeting During Water Damage Restoration?

7/21/2021 (Permalink)

Person pulling up water damaged carpet padding. SERVPRO has the training to dry and restore your water damaged carpet.

SERVPRO Features Trained Technicians in Hampstead to Handle Carpets and All Water Damage Restoration Needs!

Some homeowners think that a wet/dry vacuum might be enough to pull up water after a tub overflows or burst pipes. However, if the carpeting within your Hampstead property has become saturated, there will be hidden moisture that has to be addressed. There could even be a situation where a hidden water leak behind a wall leads to carpeting, carpet padding, and the subfloor below becoming saturated. SERVPRO can get in quickly to assess the scene and mitigate further water damage from taking place.

Water damage restoration in Hampstead, where carpeting is involved, includes the use of specialized equipment. SERVPRO technicians have access to extraction tools and drying equipment to pull out all excessive moisture.

  • Standing water gets pulled up with the help of truck-mounted or portable extractors.
  • Additional treating or cleaning of the carpet commences.
  • Technicians might remove the carpet padding below and replace it with new material.

What Happens Post-Extraction?

Included in our water removal services, our IICRC-certified technicians take steps to clean and treat the carpet, including:

  • Treatment of the carpet surface, ensuring there is no damage or mildew.
  • Application of antimicrobial cleaners and deodorizers to the carpet backing and flooring.
  • Once the carpet gets laid back down, the front also gets treated with antimicrobials and deodorizers.

Throughout this process, our crew implements drying measures with the help of air movers and dehumidifiers. We constantly check relative humidity within the zone, adjusting our equipment, airflow, and temperatures throughout the process to help us better achieve our goals.

If your carpeting needs attention and water damage repairs, SERVPRO of Pender/West Onslow Counties is here to help. Contact us for prompt water damage restoration by calling (910) 319-0600.

Why Trust SERVPRO to Handle Jacksonville Area Fire and Smoke Removal?

7/14/2021 (Permalink)

Closeup of fireman’s hand using a hose and water to extinguish fire. Water damage often accompanies fire damage. SERVPRO is equipped to handle your water and fire damage restoration.

SERVPRO Features Fire and Smoke Removal Techniques to Ensure Best Results in Your Jacksonville Home!

Safety and results are two things every Jacksonville property owner wants when hiring a team to manage fire and smoke damage restoration and cleanup. DIY methods and untrained cleaning crews can worsen the damage, leading to higher costs and unsalvageable contents and materials. Our highly skilled IICRC-certified team at SERVPRO handles each house fire cleanup job using proven methods to get the results you deserve.

Fire and smoke removal in Jacksonville can be complex, which is why there is a need for a multi-faceted approach. SERVPRO assesses the damage carefully to pinpoint areas where soot settled, and we never leave any moisture behind. These are some of the steps that our crew will take once we arrive on the scene:

  • Water removal –Fire damaged homes often have standing water or excessive moisture left from firefighting efforts. This water removal includes containment and disposal of any contaminated fluids.
  • Debris removal –We perform a complete evaluation of all residue and debris requiring removal. Everything gets disposed of safely according to local guidelines.
  • Odor removal –Our team implements industry best practices for cleaning, deodorization, and sanitization to ensure no foul odors linger. These practices include matching odors and soot residues with the right products and methods. 

What About Controlled Demolition?

In areas where replacement is necessary, we make sure reconstruction takes place so that your interior is left “Like it never even happened.” Some actions may include new drywall, flooring, baseboards, or sealants on walls or your HVAC system to suppress odors.

SERVPRO of Pender/West Onslow Counties is available around the clock for rapid fire and smoke removal services. Call us at (910) 319-0600!

Why Call Pros in Jacksonville for Commercial Water Mitigation?

7/12/2021 (Permalink)

SERVPRO team in front SERVPRO vehicle Our team is always ready to go to handle your commercial water damage.

Water Mitigation Calls for Proven Methods and Experience – Call SERVPRO to Your Jacksonville Business!

Water intrusion from heavy rains or flooding from broken machinery, each instance calls for prompt water mitigation. When you run a business in Jacksonville, you must experience little or no downtime. Emergency services water damage assistance from SERVPRO gets you the results you need and saves you time and money overall.

When it comes to water mitigation for Jacksonville commercial property owners, you want skilled technicians on the job. SERVPRO has a Green Fleet staffed by trusted water restoration technicians that will come to your business backed by powerful equipment and the latest techniques. We begin water removal services followed by the necessary repairs to restore your space to preloss condition.

When Should I be Concerned about Water Damage?

Several things could lead to the need for a professional water cleanup crew, including:

  • Leaking, broken, or burst pipes.
  • Water left after a fire incident.
  • Leaks from an irrigation or sprinkler system.
  • Cleaning up after a sewer backup.
  • Overflowing sinks in the employee restroom.

Why is Professional Water Damage Remediation Best?

Different methods and equipment will be necessary depending on the water event. SERVPRO has completed countless projects, and we understand how to adapt accordingly to provide our customers with the best results. We also work on storm-related damage like ceiling leaks, and you can look to us for controlled demolition to address mold growth should you have had an undetected leak.

SERVPRO of Pender/West Onslow is here when you need water mitigation and fast! Reach us seven days a week, 24 hours a day, by calling (910) 319-0600.

What Hampstead Flood Damage Does to Your Carpet

6/18/2021 (Permalink)

Two girls lying on carpet; fireplace in background. Flooding can damage carpeting. SERVPRO knows how to safely dry and restore carpeting and your home.

Flood Damage in Hampstead Can be Destructive for Carpeted Floors

Flood restoration projects often spend more time on flooring materials than anything else. Underneath inches of standing water, most types of residential flooring start to suffer.

One of the types of flooring most heavily impacted by Hampstead flood damage is carpet. Carpets come in many different styles and materials, but all of them are multi-layered and highly vulnerable to flooding. The top layer of carpet might be made from any material – regardless of the type, this layer often commands most of our attention. It is the most expensive material and the easiest to restore rather than replace. Below, carpet pads and tack strips can quickly degrade when inundated with rain stormwater. We try to separate the layers to promote faster drying and decrease the chance of mold growth. If the waterlogged carpets are from contaminated groundwater, then the only option is to discard them.

Not all floods affect carpeted areas. Some of our damage calls involve a simple leaking roof from storms or floodwaters that only enter a garage. The first person to arrive at your home, the SERVPRO inspector, determines the risks and damages posed by the floodwaters and, when carpeting is threatened, prioritizes water extraction in that area. We prepare to treat carpet in all our calls but most commonly handle it during:

  • Basement Flooding Cleanup
  • Ceiling leaks in bedrooms and living areas
  • Burst pipes
  • Windows left open during storms

For fast and professional damage mitigation services, call SERVPRO of Pender / West Onslow Counties 24/7 at (910) 319-0600.

Keeping Weather in Mind During Jacksonville Water Mitigation

6/11/2021 (Permalink)

SERVPRO vehicle parked in front of commercial building. The humidity outside affects the drying plan for water damage inside buildings. SERVPRO knows how to dry and restore your home.

Water Mitigation Projects in Jacksonville Can be Tricky, Rain or Shine

Our ideal water damage remediation strategy hinges around a fast and effective response to the initial incident. The more moisture we can remove in the first few hours and days, the less time and money restorations eventually cost.

One of the most challenging aspects of any Jacksonville water mitigation project is controlling moisture and humidity in the area. Weather can help or harm our efforts in different and sometimes conflicting ways. For example, when the summer sun shines and temperatures rise, these conditions help facilitate faster drying in your home. On the other hand, if that warm day also experiences high relative humidity, SERVPRO technicians may be forced to adapt and use alternative drying strategies. And, in some cases, the weather may become too warm, outpacing our dehumidifiers. To compensate for these effects, we monitor environmental conditions closely during:

  • Flood restoration
  • Emergency services water damage
  • Basement Flooding Cleanup

By considering humidity, temperature, and air movement together, SERVPRO technicians develop a plan to arrange and run water-removing equipment for maximum effect. The exact ratio of dehumidifiers, air movers, and water extractors used in a home can be challenging to determine. Only the years of experience present in a SERVPRO team can consistently use these tools correctly.

SERVPRO of Pender / West Onslow Counties responds 24/7 to calls for help with water damage disasters. Contact us at (910) 319-0600.

Let the Experts Handle Mold Remediation in Jacksonville

6/4/2021 (Permalink)

Mold growth on ceiling and walls Does your home have mold damage? Don’t go it alone! SERVPRO is trained for complete mold remediation.

Years of Experience Ensure Safety During Jacksonville Mold Remediation Projects

Tackling a mold infestation requires the type of training and experience available only to experts. SERVPRO technicians train to exceptional standards so that they can handle any mold damage problem.

Calling SERVPRO for help with mold remediation in Jacksonville means calling an experienced team that solves mold problems day in and day out. Our expertise often shows itself from the beginning of our intervention when assessing the situation and implementing safety protocols. Mold can cause health effects for some people, so we take great care when working in and around a mold-damaged area. Our inspectors outfit themselves with respirators and, in some cases, full-body protective suits before assessing the need for:

  • Black Mold Damage Repairs
  • Attic Mold Removal
  • Bathroom mold removal
  • Quarantine and decontamination rooms
  • Extra personal protective equipment

SERVPRO technicians don sealed full-face respirators designed specially to filter out mold spores in the most severe cases. These protective measures are not available to most people, so we recommend calling us immediately when you find mold growing in your home. Common signs of fungal growth include discolored patches on or below porous materials, unusual musty odors, and recent water damages. Within hours, one of our inspectors can arrive at your home and determine how much, if any, risk the area may pose.

SERVPRO of Pender / West Onslow Counties has helped local homeowners recover from mold infestations for years. Call our 24/7 phone line at (910) 319-0600.

Can SERVPRO Help Jacksonville Homeowners in Flood Damage Repairs?

5/25/2021 (Permalink)

SERVPRO restoration equipment being stored in SERVPRO warehouse. Hurricane and summer storm season is nearing. SERVPRO can handle any scope of storm damage your property may incur.

Restore Jacksonville Homes from Flood Damage Due to a Storm with SERVPRO Restoration Experts

Flooding due to a leaking roof from a storm at your Jacksonville home can cause significant damage if not mitigated promptly. How the SERVPRO team of restoration experts handle it directly impacts the time required and the repair cost. Our technicians can begin the flood restoration process of your Jacksonville home as soon as we hear from you. We're Faster To Any Size Disaster.

Flood damage restoration in Jacksonville due to a storm is more than just merely drying the structure and its contents. There can be additional damages including:

  • Warped hardwood flooring
  • Seepage of water behind walls
  • Contaminated water soaking the carpets

How SERVPRO Techs Handle Water Cleanup After a Flooding Incidence in Jacksonville Homes? 

The water cleanup process begins with the SERVPRO restorers testing the water if deemed necessary. Water residing for more than 24 hours on your Jacksonville property has the potential to become contaminated. SERVPRO experts use a variety of antimicrobials to decontaminate before starting the water removal and eventual damage repairs.

The next phase is water extraction using a wet vacuum, truck-mounted extractors, and other equipment. Any ruined part of the structure, such as sheetrock that has wicked a lot of moisture, is removed by carefully controlled demolition, preserving the undamaged portion of the house.

Finally, the residual moisture from your flood-damaged Jacksonville home is eliminated using dehumidifiers and air-moving units before completing the restoration process.

Call SERVPRO of Pender / West Onslow Counties to mitigate the water damages to your Jacksonville property--24/7 available at (910) 319-0600.

Businesses in Jacksonville Call SERVPRO For a Fast Water Mitigation Service

5/14/2021 (Permalink)

SERVPRO restoration equipment being used in water damaged commercial property. Water damage can cause your business to have downtime. SERVPRO knows how to remediate the damage and keep your business open.

SERVPRO Helps Jacksonville’s Finest Businesses to Cut Water Damage Repairs Costs 

A robust strategy for water damage mitigation of your Jacksonville business can save you a lot of time and money. SERVPRO professionals work hard to strategize and execute water damage restoration at your property to minimize losses and downtime. We have expertise and experience in dealing with all types of water-related issues in Jacksonville area commercial properties, including:

  • Burst pipes
  • Ceiling leaks
  • Sewer backup
  • Basement flooding

What Factors Affect the Efficiency and Success of SERVPROs Water Damage Mitigation Process?

Mitigation of water damage at your Jacksonville property implies preventing any further damage and stabilizing the environment to a preloss condition. Several factors affect the efficiency of this process, including:

  • Time-A timely and prompt intervention by SERVPRO professionals can increase the success rate. The sooner we can begin working, the better we can protect your property.
  • Residual Moisture- It can lead to secondary damage, including mold, at your Wrightsville Beach property. SERVPRO mitigation experts tackle residual moisture using equipment such as air movers and dehumidifiers. We also use monitoring equipment such as moisture meters to ensure that humidity returns to a preloss state. 
  • Prevention of odor-Wet material odors can be easily misinterpreted for mold. We use a pump or electric sprayers to apply deodorizers to combat these odors.

Call SERVPRO Pender / West Onslow for rapid water damage service at (910) 319-0600.

Need Fire Damage Restoration in Jacksonville? Call SERVPRO

5/6/2021 (Permalink)

Smoke surrounding smoke detector Small fires can cause smoke and soot to travel throughout your home. SERVPRO has the tools to completely restore your fire damage.

Why is SERVPRO the First Choice of Jacksonville Residents for Fire Damage Restoration? 

Located on the New River banks, Jacksonville is known for Camp Lejeune, a US marine corps training facility and a Navy base. The military established the camp in 1941, and the city's population exploded since then. Before founding the post, Jacksonville had had only 800 residents; by 2019, the number increased to over 70,000. The town also holds a record for being the youngest city in the country, partly due to a significant military presence.

The vicinity to the coast and Croatan National forest makes Jacksonville a perfect vacation spot for tourists from across the country. The sapphire waters of the New River are a sight to behold while you are in the city. Picturesque Atlantic beaches are just a drive away, where you can bask in the sun and relax. Some of the best beaches to check out while you are in Jacksonville are:

  • Hammocks beach state part- Located near Crystal Coast, the park covers a vast area of about 1600 acres. One of the most fun activities to do while in the park is kayak to the nearby Bear Island, about 4 miles from the shore. It consists of an extensive dune system. You can camp here, but most of the island is still undisturbed and wild.
  • Topsail Island Beaches- The gorgeous barrier beaches of the island are perfect for hiking during the sunset or sunrise. Topsail Island is a sea turtle sanctuary. According to folklore, pirate ships sailed the seas in this area during ancient times, and the infamous pirate Blackbeard hid his treasure on the Topsail island.
  • Wrightsville Beach- Another pristine beach near Jacksonville, there are a ton of things to do here. From paddle-boarding to kayaking, there are a ton of activities for both adults and children alike on this beach.
  • Onslow Beach- Located between Intercoastal Waterway and the Atlantic, the beach is open to all authorized Department of Defense ID cardholders.

Jacksonville Residents Trusts SERVPRO with House Fire Cleanup of Their Property 

Witnessing fire and smoke damage at your Jacksonville home can be overwhelming. Looking at all the damage, you might find it difficult to determine how and where the restoration process begins. The first thing to do in such a situation is to call in the experts. SERVPRO's certified technicians can help you round the clock to manage the situation and minimize the loss.

Cleaning residue during a fire and smoke restoration and cleanup is a difficult task. Different types of residues require different approaches. The most common types of residue left after the fire and smoke damage fits into one of the following three categories:

  • Dry smoke residue is often the easiest to clean and is formed by burning natural substances such as wood.
  • Wet smoke residue- Difficult to clean and is formed by burning synthetic material, including plastics and polymers.
  • Protein smoke residue- Formed due to the burning of proteins such as meat and fish. It is challenging to clean and requires deodorization as well.

SERVPRO techs apply a different approach for each of these residues to return your Jacksonville home to "Like it never even happened." Call SERVPRO of Pender / West Onslow Counties at (910) 319-0600. We are here 24/7 to serve you.

Mold Damage Tips

3/19/2021 (Permalink)

This is mold in a cabinet for an ongoing sink leak.

Mold occurs when there is an excess amount of moisture or water present and can grow on virtually anything. Therefore, the purpose of mold remediation is to correct the moisture problem and to rid the structure of moldy or contaminated materials. This will prevent human exposure to the mold and any further damage to the building materials or furnishings. 

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  1. Stay out of affected areas.
  2. Turn off the HVAC system and fans.
  3. Contact SERVPRO of Pender/West Onslow to schedule an evaluation for mold remediation services.

What Not to Do:

  • Do not touch or disturb the mold.
  • Do not blow air across any surfaces with visible or suspected mold growth.
  • Do not attempt to dry the area yourself.
  • Do not spray bleach or other disinfectants on the mold.

If you have mold in your home, it's important that you have the professionals at SERVPRO of Pender/West Onslow handle the cleanup or remediation. The process of cleaning up mold can be complicated and dangerous if you are not trained to do the job properly.

About Our Mold Remediation Services

SERVPRO of Pender/West Onslow specializes in mold cleanup and restoration. Our technicians are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely. Call our office at 910-319-0600 to schedule your mold remediation. 

Is your residence ready for hurricane season?

3/11/2021 (Permalink)

Hurricane

Its that time of year again to make sure you and your clients are ready for hurricane season. Starting May 1-November 30 hurricanes and tropical storms can make landfall. Below SERVPRO of Pender/West Onslow has put together some information to help you and your clients be ready for when the storms hit. SERVPRO of Pender/West Onslow are always HERE TO HELP.

PREPARING YOUR HOME

Keep trees trimmed at all times in preparation for unpredictable weather.

Probably the most important thing you can do in preparation for a hurricane is protect your windows and doors. It is so vital to put up shutters. Whether they are commercial, store bought or plywood, it is vital to get them on the windows and doors prior to a hurricane.

Also remove anything that is outside and bring it in. Things such are yard decorations, chairs, tables, umbrellas should all be brought in. If you have an outdoor living space, you should pack up and remove everything that you can. Anything left outside becomes a potential projectile.

Make sure you fill up your vehicles with gas prior to the hurricane. It is wise to do this several days in advance since the closer the hurricane gets, the more likely the gas stations will run out of gas. The same goes for cash. Get your necessary cash a few days ahead of time.

So start now and be prepared. The last thing anyone wants, or needs is a natural disaster or storm but none of us have control over mother nature. Hurricane preparedness is a responsibility to yourself and your family. Most of the items will last for many years to come. Important - don’t dispose of plywood shutters after the season. Place them in the garage or attic for future years (so many times I’ve seen the plywood from windows at curb for garbage. So much money wasted.) 

10 ways to prepare your home for hurricane season

Review your insurance policies

Consider flood insurance

Take an inventory of your property

Secure and seal your roof

Add roof straps

Secure porches & carports

Seal windows and doors

Seal holes

Clear the lawn

Reinforce your garage door

WE ARE HERE TO HELP IF YOU HAVE ANY FLOODING FROM A HURRICANE.

Lighting Facts

3/11/2021 (Permalink)

Lightning around north topsail beach

Lightning is one of the leading causes of weather-related fatalities. Though the odds of being struck by lightning in a given year are only around 1 in 500,000, some factors can put you at greater risk for being struck.

Here are a few lightning safety tips:

  • Be aware. Check the forecast before participating in outdoor activities. If it calls for thunderstorms, postpone your trip or activity, or make sure adequate safe shelter is available.
  • Go indoors. Remember the phrase, “When thunder roars, go indoors.” Find a safe enclosed shelter when you hear thunder. Safe shelters include homes, offices, shopping centers, and hard-top vehicles with the windows rolled up.
  • Avoid windows, doors, porches and concrete. Do not lie on concrete floors and avoid leaning on concrete walls. Lighting can travel through any metal wires or bars in concrete walls or flooring.
  • Avoid water. Do not bathe, shower, wash dishes, or have any other contact with water during a thunderstorm because lightning can travel through a building’s plumbing.

Water Damage Emergency Tips

2/18/2021 (Permalink)

The ceiling ended up falling in due to the water damage.

Water Damage Emergency Tips

After any water damage situation, your primary focus should be safety first:

Is it safe to stay in the house?

Electrical and "slip and fall" hazards are some of the most prevalent concerns.

Only do activities that are sage for you to perform.

Wet materials can be VERY heavy, Be Careful!

What to Do After Water Damage

  • CALL SERVPRO of Pender/West Onslow 910-319-0600.
  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe and dry place.
  • Gather loose items from floors.

What NOT to Do After Flooding

  • Do not leave wet fabrics in place. Hang furs and leather goods.
  • Do not leave books, magazines, or other colored items on wet carpet or floors.
  • Do not use your household vacuum to remove water.
  • Do not use television or other household appliances.
  • Do not turn on ceiling fixtures if ceiling is wet and keep out of rooms where ceilings are sagging.

Fire Damage Emergency Tips

2/1/2021 (Permalink)

Call SERVPRO of Pender/West Onslow for all your fire damage questions

Fire Damage Emergency Tips

After any fire damage situation, your primary focus should be safety first:

Is it safe to stay in the house? Electrical and slip and fall hazards are some of the most prevalent concerns. Only do activities that are safe for you to perform. Wet materials can be VERY heavy. Be careful!

What To Do After A Fire

Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet. Keep hands clean so as not to further soil upholstery, walls, and woodwork. Place clean towels or old linens on rugs, upholstery and carpet traffic area. If electricity is off, empty freezer and refrigerator and prop doors open. Clean and protect chrome with light coating of petroleum jelly or oil. Wash houseplants on both sides of leaves. Change HVAC filter. Tape double layers of cheesecloth over air registers. Contact your insurance company to file a claim. 

What NOT To Do After A Fire

Do not attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us. Do not attempt to clean any electrical appliances that may have been close to fire, heat, or water without consulting an authorized repair service. Do not use any canned or packaged food or beverages that may have been stored near the fire, heat, or water. Do not turn on ceiling fixture if ceiling is wet. The wiring may be damaged. Do not send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Preparing Your Coastal Carolina Home for Winter

11/1/2019 (Permalink)

Swing Bridge on Topsail Island after the winter storm of 2018. Photo Credit Dave Allen

The weather is cooling off; the leaves are changing, and the holidays are quickly approaching. All these things mean that it’s time to make that list of winter preparations for your home and start checking them off! We have compiled a list of things that will need attention whether you are staying in your coastal home through the winter or if you are leaving. You should plan to complete this process in late November to early December.

  • General Exterior Tips
    • Clean the gutters and downspouts—This is essential because ice build up on leaves and debris can freeze and cause excess weight that will add weight and volume that can increase the potential for damage.
    • Inspect Siding, Flashing, Windows, Doors and Roof—This is a great opportunity to do a visual inspection of the siding for cracks and gaps. Check your flashing for leaks and your roof for missing shingles. Not only will this prevent damages, but you can fill those gaps with caulk to help keep the interior of your home well insulated. Check the weather stripping around your doors, and on a windy day see if any air is entering your home around your windows. Fill any gaps with caulk to prevent drafts that will increase your heating bill.
    • Winterize your Air Condition Unit/Remove window AC Units- Now is the perfect time to clean the condensing unit (the big air conditioning unit outside your house) of the AC System. Remove any large pieces of debris and use a high-pressure hose to rinse any residual debris off the blade and the condensing coils. You may want to consider purchasing a breathable waterproof AC cover to protect the unit and add longevity to the unit.
    • Trim any tree limbs, dead trees and foliage against your home—Ice and snow can weigh down the limbs of dead trees and make them fall, which could cause significant damage to your home, fences, or car. You may be comfortable doing this on your own, but you may want to consider hiring a professional. Additionally, you should trim any foliage that is up against the home. Foliage allows moisture to sit up against the foundation and siding of your home for prolonged periods of wet weather.
    • Prepare your outside space—Drain hose pipes, cover or bring in outdoor furniture and consider giving your deck a fresh coat of weather protectant sealant. Leaving your furniture outside and uncovered will deteriorate the quality quicker as well as the potential for those items to be damaged. You should also winterize your sprinkler system at this juncture—turn off the water supply, and blow out the sprinkler lines to prevent freezing, cracking or bursting.
    • Inspect all water pipes that may be vulnerable—Insulate any exposed water or drainpipes in attics, crawlspaces and outside walls. Wrapping the pipes with foam. Insulate any exterior outlets and switch plates with foam insulation.
  • General Interior Tips
    • Flush out and insulate your water heater—Open the drain valve located near the bottom of your water heater to let the sediment run out and keep it functioning optimally. Insulate your hot water tank with an insulating blanket to increase the efficiency of the water heater.
    • Test/maintenance on Heating system—Set the thermostat to an unusually high number (80 degrees)-Once you hear the furnace turn on, check to make sure that warm air is

blowing out of the vents. If necessary, schedule maintenance. Replace your air filters. This is also a good time to vacuum vents and baseboard heaters to avoid the burning dust smell. If you were considering buying a programmable thermostat, this may be a good opportunity to take that plunge as well. You can set the thermostat to not heat the home when no one is there, and some are even controllable remotely with your phone. Refuel any propane tanks necessary for usage. Test your carbon monoxide detector to ensure it is functioning properly.

  • Chimney maintenance—Before using your fireplace for the first time, make sure to inspect it for any debris or nests. Open and close the flue to verify that it is functioning properly. Inspect the bricks and mortar joints of a brick chimney and have any openings repaired. It is also worth considering hiring a chimney sweep to properly clean the chimney.

If you are going to be vacating your property, there are additional precautions that need to be taken:

  • Vacant Home Tips:
    • Prepare and protect your plumbing—Completely turn of the water supply, drain your pipes by opening all faucets and flushing all toilets to empty the water from the tank and bowl. At this juncture you could hire a plumber to blow compressed air through the pipes to ensure they’re completely drained. If you do not drain the pipes keep your thermostat at 55 degrees which will keep the interior temperature-the floor and wall cavities where the piping is located above freezing temperatures.
    • Prevent against pests—Clean your home thoroughly, including refrigerators, freezers and oven. Do a thorough inspection of all windows, doors and chimneys to be sure that they are sealed completely and capped to prevent intrusion.
    • Routine Maintenance—This is a good time to perform the routine maintenance on the appliances in your home such as your HVAC, and an electrical inspection if the home is older. Additionally, cleaning out gutters and visual inspection of the roof as well as inspecting the weather stripping and insulation of the doors and windows will protect the home. It is also important to remove any dead trees or overhanging limbs that are close to the home to prevent against damages from ice or blustery wind gusts.

Winterizing your home will likely prevent costly repairs and escalated deterioration of your property. A little bit of time and sweat equity is all it takes to reduce these risks.

Christmas Parades

11/1/2019 (Permalink)

The NC Holiday Flotilla at Wrightsville Beach will take place at 1 Bob Sawyer Dr, Wrightsville Beach on November 30th.

The community holiday parades will be as follows: 

November 23rd-- 9:30am Raleigh Christmas Parade (Downtown Raleigh)

November 30th-- NC Holiday Flotilla at Wrightsville Beach (1 Bob Sawyer Dr, Wrightsville Beach)

November 30-- 3p-9p Emerald Isle Christmas Parade & Tree Lighting (Emerald Isle)

December 7-- Christmas by the Sea (Oak Island)

December 7-- 3p-5p 2019 New Bern Christmas Parade (New Bern)

December 7--A Very Broadway Christmas Parade (Broadway at the Beach-Myrtle Beach)

December 8--Wilmington Holiday Parade (Wilmington, NC) 

December 14-Southport Christmas Flotilla (Southport)

December 14-- 12p 2019 Morehead City Christmas Parade (Downtown Morehead City)

December 14--1 PM Wake Forest Christmas Parade (Downtown Wake Forest) 

Does your Coastal North Carolina home have a Mold Problem?

10/8/2019 (Permalink)

In Coastal North Carolina, mold can grow and begin to spread in as little as 24 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation. Give us a call at 910-319-0600 for a free inspection. 

Preparing Your Children for Emergency Situations

9/16/2019 (Permalink)

Week 3, Sept 15- of FEMA"s Month of National Preparedness is Youth Preparedness.

Youth Preparedness

Preparing your kids with what to expect and how to plan for an emergency is essential to mitigate their fears as well as prevent confusion. When discussing the plan be sure to include what to do if they are at home as well as if they are away from home at school or at extracurricular activities. ??The first topic that should be covered with your children is communication. Just like with any other relationship—teacher and parent, student and teacher, boss and employee, spouses, friends communication is key! Be sure that they are comfortable sending text messages, that they know the emergency contact numbers and that they know how to use the emergency features on their cellular devices. Next be sure to make sure that the school records have the correct contact information for the people who you want to be their emergency contacts should they be unable to reach you. When you have your family meeting make sure that you discuss who is on the list with your children so that they know who they can expect to pick them up in an emergency situation.

The next topic that should be reviewed with your children should be the emergency items that need to be taken with them in the event of an emergency. Any medications, pertinent medical instructions, supplies or documents that they will need should they be displaced should be listed and an emergency kit should be put together.

Finally you should have a family meeting where you discuss the plan and role play different scenarios that could happen so that they can familiarize themselves with the situations. Emergency situations can be very stressful for children and the best way to prepare them is to walk them through all the possible scenarios and arm them with as much information as you can so that they feel informed.

Saving for a Disaster

8/30/2019 (Permalink)

FEMA has declared September the National Preparedness Month.

FEMA has declared September the National Preparedness Month. We will discuss the ways that are most important for local families to prepare for emergencies, and how to set you and your family up for the least impact possible. Simple things like taking photos of critical documents, having small amounts of cash on hand, and being sure you have appropriate coverage with home, life and property insurances can drastically change the outcome of any disaster situation. A huge part of planning for a disaster is financial preparedness.

Families in any income bracket can experience detrimental setbacks following a disaster or serious emergency. It is imperative to setup a small savings account and begin saving for a crisis event. Additionally you can complete an Emergency Financial First Aid Kit which will have you gather all of the important documents in order to complete it. Once you have completed it, you will have everything in one place. It is also important to review the deductibles for all of your insurance policies. Some policies have a flat rate deductible such as $3,500, while others will have a percentage based on the home’s insured value, 2-3%. Be sure that you understand the coverage. Not all types of events are covered by one policy. For example your wind and hail policy will not cover ground water intrusion and you will need additional flood insurance for those instances. This flood insurance can be purchased through the National Flood Insurance Program. This is important as many local residents found out during Hurricane Florence.

Each member of your family will need to have the proper identification with them should you need to apply for FEMA financial aid following the disaster. When gathering and securing your documents make sure you have:
Photo ID to prove identity of house hold members such as-

*Birth certificate to maintain or re-establish contact with family members

*Social security card to apply for FEMA disaster assistance
*Military service ID or record
*Pet ID tags

You will also need the following legal and financial documents to maintain your records.
*Housing payments to identify financial records and obligations
*Insurance policies to re-estabish financial accounts
*Sources of income to maintain payments and credit
*Tax statements to provide contact information for financial and legal providers & apply for FEMA disaster assistance.


Be sure to store all of your documents in a water proof and fire proof container.

What is Secondary Damage?

8/12/2019 (Permalink)

Secondary damage is caused when an initial loss occurs and the primary source isn't addressed or mitigated quickly. This additional damage may happen quickly as long as the original conditions persist or worsen over time. For instance, if water damage goes untreated or high humidity levels persist, black mold may develop. The water damage is the primary damage, and the mold growth is secondary. Take timely measures such as contacting a plumber to find any leaks, contacting SERVPRO to perform extraction services or a roofer if the issue is on the exterior of your home--to restore primary damage and fix the source of the problem to prevent conditions from worsening.

What Are the Major Types of Damage?

There are several secondary types of damage that can affect your home following water damage. Including

  • Additional damage to contents or building materials
  • Corrosion
  • Electrical damage
  • Mold growth, including black mold
  • Wood rot 


How Can You Prevent Secondary Damage?

Resolving the source of the primary damage is the first objective. Once you have established where the water is coming from, you can begin to mitigate the area and prevent secondary damages from occurring. Secondly you will need to fix the source and begin to remove the water. Depending on the class and category of water you may need professional help. Category one water will originate from a clean source, a faucet for example. Any water that has passed through materials or originates from an unsanitary source is either Category 2 or 3 depending on the severity of the contamination. These categories of water will contain bacteria and sometimes solid waste and will need the affected areas cleaned and disinfected. Once the area is decontaminated, thoroughly dry the affected area and lower high humidity levels. To achieve this goal you may need to set drying equipment such as dehumidifiers and fans. 

When Does Primary Damage Turn Into Secondary?

Primary damages will turn into secondary damages when the original loss isn't identified right away or circumstances do not allow for immediate resolutions. For example, during storm situations power outages are a large contributor to secondary damages where water may have entered the home and it had become and unconditioned space due to the air conditioner not running. This creates the perfect environment for mold to grow. Another example would be a small leak in behind a wall in a bathroom. The homeowner would most likely not know it is there until a secondary damage has occurred like mold or damaged subfloor. 

Should you find yourself in a situation where you have a secondary damage and need assistance, SERVPRO of Pender/West Onslow Counties is here for your residential or commercial needs. 910-319-0600.

Grease Fire

7/24/2019 (Permalink)

Grease fire DO's and DON'T'S are essential!

There you are, cooking up an amazing dinner. You've got your sweetheart coming over and you are singing along to that amazing Adele song, belting out the emotion and you look over and see.... FLAMES?! That was not what you planned. What now?!!? 

At any point during the cooking process, a grease fire can occur. These fires can quickly become devastating and potentially fatal.

A fire only requires THREE components to burn: oxygen, heat, and fuel. The safest and smartest way to kill a grease fire is by removing one of the components. Oxygen will be the fastest to remove because it takes time for the electric burner to cool down and it’s not safe to remove the fuel (grease).

Here are the CORRECT steps to kill a grease fire:

  1. Turn off the electricity supply to the stove top.
  2. Eliminate the oxygen supply.

        - Put on kitchen mitts so you don’t burn yourself

        - Grab the lid that fits the pot/pan and slide it across the top of the pot/pan

          Or

        -  If you do not have a lid, you can use a cookie sheet and repeat the step above

  1. Call the fire department.
  2. Call SERVPRO and we can come clean your mess up and make it look “Like it never even happened”.

Alternative methods:

        - Fire extinguisher

        - Pour a large amount of baking soda on the flames

        - Use a soaking wet cloth, and carefully drape the cloth over the pot/pan

Here is what NOT to do:

  1. Use water to put out the flames.

         - Water is heavier than oil; therefore the water will sink to the bottom. This causes the water to rapidly heat up, and an explosion to occur.

  1. Swat the flames with a cloth
  2. Throw flour on the flames (flour is combustible)
  3. Move the pot/pan (not even to another stove burner)

If the heat gets to be unbearable--get out of the kitchen and call 911.

Share the Table's Topsail Turtle Blast

7/23/2019 (Permalink)

They will be resting up for their next race August 1st! Please consider adopting a race turtle to help feed our neighbors in need!

Share the Table is a faith based community Food Ministry supported by nine churches within Pender and Onslow, NC counties. Dawn and her team at Share the Table work incredibly hard all year to feed the people in our community who have to make the heartbreaking decision between food and other basic family needs. This organization helps families through their free community meal, food pantry and school backpack programs. Each week they are feeding over 950 Pender and Onslow county residents. 

Each year Share The Table puts on their Topsail Turtle Blast to raise funds for their financial needs throughout the year. The proceeds go to stock the food pantry, aid in the soup kitchen and fill the school food back pack program. Participants adopt turtles for $5.00 a piece and on race day (weather permitting) the Rubber Turtles will race down water slides in three heats with the top prize of $500! There will be plenty for the family to do as well that day with food vendors, music and other kid activities on site at the Topsail Moose Lodge beginning at 5:30. 

Now, if you wanted to contribute to Dawn and her incredible team by adopting a turtle and cannot attend the Topsail Turtle Blast on race day, you do not have to be present to win. If you want to make donations to Share The Table, follow the link below to see the schedule for those times. 

If you or your family need the services that Share The Table are providing, follow this link to see the schedule for grocery shopping days and community meal opportunities. 

https://www.sharethetablenc.com/programs

Pender/West Onslow 24 Hour Emergency Water Damage Service

7/16/2019 (Permalink)

SERVPRO of Pender/West Onslow Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 910-319-0600

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Pender/West Onslow Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Pender/West Onslow Counties:

SERVPRO of Pender/West Onslow Counties  specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

4th of July Events

7/1/2019 (Permalink)

Pool Parties, Beach Days, BBQ’s, Live Music and FIREWORKS
All of the fun that surrounds celebrating our nations Independence Day! If you are looking for a fun filled 4th of July here is a list of the things that are going on around Hampstead, Surf City, Topsail Beach, Jacksonville, and Wilmington.

July 3, Independence Day Celebration at Soundside Park (Surf City)—Wednesday starting @ 5:30pm at Soundside Park—Food vendors, Johnny White & the Elite Band, and the Fireworks at dusk. Parking at Soundside Park for handicap and VIP only. Lawn chairs welcome, coolers are subject to search, no alcohol allowed. **standing access on the bridge only**

July 4, Holly Ridge—Holly Ridge Liberty Fest and Fireworks at Holly Ridge Municipal Park—Thursday @ 2pm-10pm. Fireworks, entertainment will start at 6pm, children's activities, face painting, balloon animals, whiffle ball, arts and craft vendors, retail vendors, and concessions! Come and celebrate America's birthday!

July 4, Wilmington’s Fourth of July Riverfront Celebration and the Annual Battleship Blast-Thursday @ 5pm-10pm. Fireworks scheduled to begin at 9:05. Street fair, food and entertainment along the riverfront. Best view is from downtown.

July 4, Jacksonville’s Annual Fourth of July Freedom Festival will be held at Onslow Pines Park- Thursday @ 2pm to 9:15pm. Vendors, children’s activities, food, karaoke, live entertainment and fireworks scheduled for 9:15pm.

July 5, Surf City Movies in the Park—Captain Marvel Pre-show Activities & Food Vendors @ 7pm.

July 5-7, Ocean City Jazz Festival—North Topsail Beach. 2649 Island Drive. Tickets—prices vary- https://events.ticketprinting.com/event/2019-Ocean-City-Jazz-Festival-10th-Anniversary-32004

Accuracy of Hurricane Forecasting

7/1/2019 (Permalink)

A representation of the average NHC 48-hour track errors for the forecast of a storm centered over Pensacola, Florida, in 1990 (blue) and today (red).

Our area was one of if not the hardest hit areas in the region during Hurricane Florence in September of 2018. When forecasters originally released the path of the monster storm, Florence was expected to make landfall as a Category 4 storm. However, over the coming days the National Hurricane Center (NHC) would downgrade her to a Category 1 as she made landfall just south of Wrightsville Beach on September 14 with sustained winds of 90mph. The states of North Carolina and South Carolina had already declared states of emergency and ordered many mandatory evacuations. When the storm hovered over the area and dumped nearly 40 inches of rain it became the wettest tropical cyclone recorded in the Carolinas and the eighth wettest overall in the contiguous United States (KTVQ Billings News/NHC Report May 4, 2019). Despite Florence’s weakened status of Category 1, the high pressure ridge that stalled the storm out over our state for the following days caused the major inland rivers-Neuse, Eno, Cape Fear and Lumber to breach their banks and flood the surrounding areas. The majority of Pender County and the city of Wilmington were entirely cutoff from the mainland and left many communities without food and gas for multiple days. At least 54 deaths were attributed to the storm. Many were left wondering after such a catastrophe, how accurate are the forecasts that we are given prior to a storm making landfall?

The National Hurricane Center is a component of the National Centers for Environmental Prediction which is located at Florida International University in Miami Florida. The first hurricane warning services began in the 1870’s in Cuba. As technology changed and the ability to track the storms became more accessible, the government began to invest more money and time into forecasting the deadly storms. The NHC began formally in the 1950’s using aircraft to study tropical cyclones and to carry out experiments on mature hurricanes. In 1956 a National Hurricane Information Center was established in Miami Florida. In the last 60+ years it has changed locations and the name has shifted slightly, but the main goal has remained “to save lives, mitigate property loss, and improve economic efficiency by issuing the best watches, warnings, forecasts, and analyses of hazardous tropical weather and by increasing understanding of these hazards.” (https://www.nhc.noaa.gov/aboutintro.shtml)

The first known recorded forecast was in 1954, with 24 hour predictions of a tropical cyclone’s track were made. (https://noaanhc.wordpress.com/) In the following years, the NHC has broadened the window with which the forecast is made in by releasing a hurricane season forecast for the season in May of each year. With the research assistance of NOAA (National Oceanic and Atmospheric Administration), part of whose mission is to understand and predict changes in climate and weather, the NHC can issue an outlook with 70% confidence that hurricane activity will fall within predicted ranges and that they are accurate 70% of the time. The preseason outlook is determined as close to the beginning of Hurricane Season as possible, June 1, to ensure that it accurately accounts for changes in major climate phenomenon’s such as El Nino/La Nina cycle, Atlantic sea surface temperatures and the West African monsoons-which was the origin of Hurricane Florence. (https://www.noaa.gov/stories.creating-atlantic-hurricane-season-outlook-may-makes-all-difference)

So, are the forecasts more accurate?
According to the NHC, there has been a steady reduction in the track errors over time, with average errors in the current decade about 30-40% smaller than they were in the 2000’s and about half of the size or less than they were in the 1990’s. (https://noaanhc.wordpress.com/)  Obviously, the main reason the tracks are more accurate is technology, more specifically the satellites and the drones that are able to fly into the eye of the storm to observe the behaviors. Additionally the amount and quality of data available to input in the various model systems help paint an initial picture of the atmosphere and have increased dramatically in the last 20 to 30 years. These factors along with many other advancements in technology have made vast improvements in what scientists and meteorologists are able to predict.

For now we can expect that the errors will continue to decrease, but at some point the predictions will plateau. For now though, be sure that you have some kind of notification system on your phone or at your home to keep you and your family safe in the likelihood of any weather event.  

Are You Prepared for a Hurricane

6/13/2019 (Permalink)

This NOAA satellite image shows Hurricane Florence making landfall in NC. (Photo by NOAA via Getty Images)

It's getting to be that time of year again, and every family and business needs a plan of action in case another storm comes through. As most of us are still recovering from Hurricane Florence, it's hard to believe that Hurricane Season is upon us again. Your plan should include an emergency supply kit, personal information, important documents, evacuation plans with escape routes, and a communication plan with emergency contact information. 

Your personal written plan should include all pertinent and proper information and be easily accessible. It should include a designated meeting place for family members, a list of family contacts, emergency phone numbers, an inventory of valuable household goods, and any important documents. You should also have a first aid kit, and a disaster supply kit that is well equipped with enough food, water, bedding, clothing, toiletries, pet items, tools and batteries to last several days. It should also include flashlights, battery operated radios, children's activities, matches, and a plastic container for important documents. Make sure your cars gas tank is filled up, and you have enough cash on hand. 

A family communication plan is an important part of being prepared when an emergency occurs, because family members may be at work or school. Some key items to include for family members are, out of town contacts and email addresses. Having an out of town contact enables families to have one key person to check in with when local communication is affected or disabled. Email addresses will provide another form of communication electronically if phone lines are affected. All family members should carry emergency contact cards with pertinent information and phone numbers in case of a disaster. 

Businesses also need to take precautions when preparing for a hurricane. They should be aware of how their company functions and what materials, equipment, and procedures they need in order to operate their business. Businesses need to plan what to do in case their office is not accessible, develop a plan to run their business from a different location, and identify operations critical to survival and recovery. Statistics show that 50% of businesses that are impacted by a disaster never re-open. We are here to make sure that isn't the case for you. 

The best action a family or business can take is making the preparation before a storm is brewing, and before it is too late. Ask us about more tips for making a family emergency communication plan and an important emergency supply kit checklist. Also, we can set your business up with a customized Emergency Readiness Profile at no cost to you by simply calling us at 910-319-0600. 

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